Order Status

During the order entry process and after its submission, its status is continuously updated. You can find the status in the List of Orders.

Below are described the individual states of the order:

Work in Progress

You have the order saved under your account, and you can edit it entirely and complete it by submitting it to METRANS. The order in progress can be saved with errors. The order cannot be canceled, but you can delete it using the trash can icon action .

Submitted

The order has been sent to METRANS customer service. After submitting the order, no changes or modifications can be made to it. You can preview the order using the action icon .

Being Processed

The customer service conducts a review of the submitted data and subsequently evaluates whether it is possible to accept the order.

Accepted by METRANS

The order has been accepted by METRANS customer service. No new containers can be added to the order, and modification options are limited. Fields that were empty when the order was submitted can be filled in. By saving and submitting changes, METRANS customer service is informed about the new information.

Refused by METRANS

The order has been rejected by METRANS customer service.

Partially planned

The ordered containers are scheduled for transportation using at least one mode of transport. No new containers can be added to the order, and modification options are limited. Fields that were empty when the order was submitted can be filled in. By saving and submitting changes, METRANS customer service is informed about the new information.

Planned =

The ordered containers are planned for transportation on all modes of transport. No new containers can be added to the order, and modification options are limited. Fields that were empty when the order was submitted can be filled in. By saving and submitting changes, METRANS customer service is informed about the new information.

Partially in Transport

The ordered containers are being transported or have been transported using at least one mode of transport. No new containers can be added to the order, and modification options are limited. Fields that were empty when the order was submitted can be filled in. By saving and submitting changes, METRANS customer service is informed about the new information.

Transport Started

The ordered containers are in transit. No new containers can be added to the order, and the order cannot be edited. The order cannot be canceled using the trash can icon action .

Partially finished

Some containers of the order have completed the entire transportation process, while others are scheduled and awaiting execution. No new containers can be added to the order, and the order cannot be edited. The order cannot be canceled using the trash can icon action .

Finished

The entire order has been finished, and the containers have been distributed according to the order. No new containers can be added to the order, and the order cannot be edited. The order cannot be canceled using the trash can icon action .

Canceled

You can cancel your order using the trash can icon action , and the information is transmitted to METRANS customer service. If the order has not yet been accepted by our customer service, you can also cancel the order. The order can only be viewed in read-only mode and cannot be edited or restored.