Order Status

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During the order entry process and after its submission, its status is continuously updated. You can find the status in the List of Orders.

Below are described the individual states of the order:

Work in Progress

You have the order saved under your account, and you can edit it entirely and complete it by submitting it to METRANS. The order in progress can be saved with errors. The order cannot be canceled, but you can delete it using the trash can icon action .

Submitted

The order has been sent to METRANS customer service. After submitting the order, no changes or modifications can be made to it. You can preview the order using the action icon .

Being Processed

The customer service conducts a review of the submitted data and subsequently evaluates whether it is possible to accept the order.

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Refused by METRANS

The order has been rejected by METRANS customer service.

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Canceled

You can cancel your order using the trash can icon action , and the information is transmitted to METRANS customer service. If the order has not yet been accepted by our customer service, you can also cancel the order. The order can only be viewed in read-only mode and cannot be edited or restored.