Order Status

    Z Metrans Customer Wiki
    Verze z 12. 8. 2024, 22:46, kterou vytvořil Mlynek (diskuse | příspěvky) (založena nová stránka s textem „===== Partially in Transport ===== The ordered containers are being transported or have been transported using at least one mode of transport. No new containers can be added to the order, and modification options are limited. Fields that were empty when the order was submitted can be filled in. By saving and submitting changes, METRANS customer service is informed about the new information.“)
    Jiné jazyky:

    During the order entry process and after its submission, its status is continuously updated. You can find the status in the List of Orders.

    Order status 01.png

    Below are described the individual states of the order:

    Work in Progress

    You have the order saved under your account, and you can edit it entirely and complete it by submitting it to METRANS. The order in progress can be saved with errors. The order cannot be canceled, but you can delete it using the trash can icon action Imagetrash.png.

    Submitted

    The order has been sent to METRANS customer service. After submitting the order, no changes or modifications can be made to it. You can preview the order using the action icon Imagejjghm.png.

    Being Processed

    The customer service conducts a review of the submitted data and subsequently evaluates whether it is possible to accept the order.

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    Refused by METRANS

    The order has been rejected by METRANS customer service.

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    Canceled

    You can cancel your order using the trash can icon action Imagetrash.png, and the information is transmitted to METRANS customer service. If the order has not yet been accepted by our customer service, you can also cancel the order. The order can only be viewed in read-only mode and cannot be edited or restored.

    Citováno z „https://helpcp.metrans.eu/index.php?title=Stav_objednávky/en&oldid=5453“